Got Questions? We've Got Answers!

Yes, we do! At Modern Mattress, we understand that investing in a quality mattress is important, and we want to make it as accessible as possible for everyone. That’s why we offer flexible financing options through Flexiti. With our financing plans, you can enjoy the comfort and support of your new mattress right away and pay for it over time with manageable monthly payments. Our financing options are designed to fit your budget, so you can choose a plan that works best for you. To learn more about our financing options or to apply, simply visit us in-store or give us a call, and one of our sleep experts will be happy to assist you.

Applying for financing is easy! To get started, simply visit the Flexiti website by clicking here. From there, you can complete the application process in just a few minutes. Once your application is approved, you'll be able to use your Flexiti account to finance your purchase at Modern Mattress. If you have any questions or need assistance during the process, please don't hesitate to contact our customer support team.

At Modern Mattress, your comfort is our top priority. We know that it can take some time to adjust to a new mattress, which is why we offer a 100 Night Comfort Guarantee. This allows you to sleep on your new mattress for up to 100 nights to ensure it’s the perfect fit for you. If you’re not completely satisfied during this period, you can exchange it for a different model that better suits your needs. Simply reach out to our team of Sleep Experts via phone, visit us in-store, or contact us online, and we'll help you find the mattress that's just right for you.

Certified Clearance Mattresses (CCM) at Modern Mattress are high-quality products that have been returned as part of our 100 Night Comfort Guarantee and are available for in-store purchase at a significantly discounted price. Each CCM undergoes a thorough quality assurance process, including inspection, sanitization, and disinfection, to ensure they meet our strict health and safety standards. These mattresses are clearly labeled and sold as Final Sale. Despite the discounted price, Certified Clearance Mattresses come with a full manufacturer's warranty, offering you peace of mind and exceptional value. Mattresses that don’t meet our stringent resale criteria are donated to local charities. For more information on our Certified Clearance Mattresses, please visit us in-store or contact one of our Sleep Experts.

Not completely satisfied with your new mattress? We’ve got you covered. At Modern Mattress, we offer a 100-Night Comfort Guarantee, giving you up to 100 nights to make sure your mattress is the perfect fit. If it’s not quite right, you can exchange it for another mattress that better suits your sleep style. Your comfort is our priority. Learn more about our Comfort Guarantee here.

A sturdy frame is crucial for getting the most out of your new mattress. We highly recommend investing in a new frame when you purchase a new mattress, especially with today’s more robust mattress designs. To ensure your mattress is well-supported, your frame should have at least five legs, including a center support, or five solid hardwood cross slats. For an even better sleep experience, check out our Game Changer adjustable bases, which offer enhanced support and customizable comfort. Setting up your mattress for success starts with a strong foundation!

Absolutely! At Modern Mattress, we offer complimentary delivery within 100 kilometers of any of our retail locations, ensuring your new mattress arrives quickly and safely. For those who need extra convenience, we also provide a VIP delivery service, which includes setup and the removal of your old mattress. Plus, we offer free shipping on sleep essentials and bed-in-a-box mattresses anywhere in Canada. Whether you’re nearby or across the country, we’ve got your delivery needs covered. Contact us to learn more about our delivery options or to schedule your delivery today!

Preparing for your mattress or bed delivery is simple! Start by removing all linens from your old mattress and making sure the space is ready for your new one. If necessary, rearrange furniture to create a clear path for our delivery team. Be sure to clear any obstacles or fragile items to ensure a smooth and safe delivery. During the winter, please shovel and de-ice your walkway to keep everyone safe. No matter the season, our delivery professionals will respectfully remove their shoes when entering your home, ensuring everything stays clean while we set up your new mattress.

The length of your mattress warranty can vary depending on the specific model. Most of our mattresses come with a warranty of around 10 years, but it’s important to check your warranty card for the exact details. Each mattress may have different coverage terms, so reviewing the provided warranty information is the best way to know what’s included.

Your mattress warranty is designed to protect you from defects related to the construction and craftsmanship of your mattress. It’s important to note that the warranty doesn’t determine the lifespan of your mattress but rather ensures you’re covered if any issues arise during normal use. Over time, all mattresses experience wear and tear—springs may lose their bounce, and foams can gradually break down, affecting both support and comfort. Typically, after seven to ten years, you might notice a decline in your mattress's performance that could impact your sleep quality.

Here’s what your warranty typically covers:

Mattress:

• Torn handles or stitches pulled out from the handles.
• Tears in the mattress fabric where handles are attached.
• Loose, broken, or protruding coils and wires that may rip through the fabric.
• Body impressions of 1.5 inches or more.
• Sagging: Your mattress should be properly supported by a matching box spring or a suitable equivalent, with a frame that includes a solid center support and at least five legs or five hardwood cross slats for Queen and King sizes. A solid center support should extend from the frame to the floor.

Box Spring:

• Cracks or splits in the wood frame.
• Unwanted noises like squeaks or rattles.
• Bent, loose, or defective beams and center support rails.
• Loose or broken box spring wires.
• Issues with compression modules or stapling.
• Sagging: Your box spring needs to be continuously supported by a proper bed frame. For Queen and King sets, this includes a solid center support with at least five legs or five hardwood cross slats, extending from the frame to the floor.

If you encounter any of these issues, your warranty is there to help ensure your mattress continues to provide the support and comfort you need.

No worries! Just reach out to us, and we’ll be happy to assist you. We're here to help you find exactly what you need!